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Have Some Questions?
How long does it take to get my order?
We take pride in making every item just for you. Because each patch, hat, and piece of apparel is custom embroidered from start to finish, our standard turnaround time is 21 business days after payment and proof approval.
This gives us the time to carefully digitize, stitch, and quality-check your order so it arrives exactly as you imagined.
Need it sooner? Rush options may be available depending on our production schedule — just reach out and we’ll do our best to help.
Can I order just one patch?
Yes — you can absolutely order just one patch if that’s all you need! We’re happy to make one-off designs for personal use, gifts, or special occasions.
That said, if you’re looking for the best value, ordering in bulk is the way to go. The more patches you order, the lower your cost per patch becomes — making bulk orders ideal for units, clubs, events, or resale.
Can I use my own design?
We love bringing your ideas to life. You can send us your own artwork, logo, or sketch, and we’ll turn it into a custom embroidered patch, hat, or piece of apparel. Our team digitizes your design, stitches a sample, and ensures it’s ready for production — so you get something that’s uniquely yours.
But if you’re not looking to start from scratch, we also have a collection of ready-made designs available in our store. These are pre-created patches and products you can purchase right away — no waiting for customization.
What if my design is really detailed?
When you send us your artwork, our team will review it and let you know if any adjustments are needed. Sometimes that means simplifying small details, thickening lines, or choosing bold colors so your design looks its best when stitched.
Don’t worry — we’ll always send you a proof for approval before production, so you’ll see how your detailed design will look as embroidery. Our goal is to capture the spirit of your artwork while making sure it comes out clean, durable, and eye-catching.
Do you offer bulk discounts?
We’re happy to offer bulk discounts on patches, hats, apparel, and accessories. The more you order, the more you save — making it easy (and affordable) to outfit your unit, club, team, or event.
Our pricing is set up in tiers, so as your quantity goes up, your cost per item goes down. This means you can get the same high-quality embroidery at a much better value when you buy in bulk.
Can I return my order if there’s a mistake?
Because every patch, hat, and piece of apparel we create is custom-made to order, we’re not able to accept returns or exchanges for reasons such as size, color preference, or change of mind.
That said, your satisfaction matters to us. If there’s ever an issue with the quality of embroidery, materials, or workmanship, please contact us within 7 business days of receiving your order. We’ll review the concern and, if it’s our error, we’ll happily replace or remake the item at no cost to you.
For our ready-made (non-custom) items, we accept returns within 14 days of delivery as long as the product is unused and in original condition. Buyers are responsible for return shipping.
Can I get a preview before you start?
Yes! Before we begin full production, we’ll create a stitched photo sample of your design. This allows you to see how your artwork translates into thread — including colors, details, and overall look.
Do you put the patches on a hat or something else?
If you have a patch you would like to include and do not want to restyle your type of patch, please go through our support and make sure to select “I need a custom purchase order”.
Please give us the details about your specific patch and we will get back to you!