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inThreadable Custom Embroidery

inThreadable, LLC — Website Terms of Service & Privacy Policy

Effective date: October 4, 2025

Legal entity: inThreadable, LLC (“inThreadable,” “we,” “us,” or “our”)
Contact: contact@in-threadable.com
Mailing address: 91-1038 Huaulaula Loop, Ewa Beach, HI 96706, USA

 

 

PART A — TERMS OF SERVICE

1. Acceptance of These Terms

By accessing or using our website, placing an order, or otherwise interacting with our services (collectively, the Services), you agree to be bound by these Terms of Service (the Terms). If you do not agree, do not use the Services. These Terms include mandatory provisions on dispute resolution and a class-action waiver.

2. Eligibility; Accounts

You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract to use the Services. If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account.

3. Orders, Quotes, Payments, and Taxes

3.1 Quotes & Estimates. Written quotes are valid for 14 days unless otherwise stated. Pricing may change after the validity period or if specifications change (e.g., stitch count, thread/color changes, garment type, rush service).

3.2 Order Approval (Proofs). We will provide a digital proof/mockup on request or when material variables change. Your written approval constitutes authorization to proceed. You are responsible for verifying all details (artwork, thread colors, sizes, quantities, spelling, placements). Approved orders move immediately into production and cannot be changed or canceled.

3.3 Payment. Unless otherwise agreed in writing, payment in full is required before production. We accept major credit/debit cards and other payment methods shown at checkout. You authorize us and our payment processor(s) to charge your selected payment method for all amounts due, including shipping, taxes, and rush fees, if any.

3.4 Sales/Use Taxes. Taxes and fees are calculated based on the shipping destination and applicable law. You are responsible for any duties, customs, or import fees.

3.5 Chargebacks. Filing a chargeback without first giving us a reasonable opportunity to resolve an issue may be deemed a breach of these Terms. We reserve the right to contest chargebacks and to suspend or terminate accounts for abuse.

4. Customer-Supplied Garments & Materials

4.1 Risk of Loss. Customer-supplied items are accepted as-is and at your risk. While we handle items with care, embroidery is a mechanical process and can occasionally damage items. We are not responsible for replacement cost of customer-supplied items that are lost or damaged in production or transit.

4.2 Spoilage Allowance. Industry-standard spoilage can occur (mis-stitches, hoop marks, color variance). Allow for up to 2% or 2 units (whichever is greater) spoilage per style/size/color. We will credit embroidery charges for any spoilage above this allowance on inThreadable-supplied goods. For customer-supplied goods, our obligation is limited to refunding our embroidery fee for the spoiled units.

4.3 Garment Variance. Dye lots and thread colors can vary. We do not guarantee color matching outside Pantone/brand standards that you provide and approve. Minor placement variances (±0.25 inch) are not defects.

5. Artwork, Intellectual Property, and Portfolio Use

5.1 Your Warranties. You represent and warrant that you own or have all necessary rights and permissions to submit artwork, logos, and other materials; that your materials do not infringe third-party rights (including copyright, trademark, and rights of publicity); and that you will comply with all applicable laws.

5.2 License to Us. You grant inThreadable a nonexclusive, worldwide, royalty-free license to use, reproduce, modify, and display your submitted materials solely to produce your order and to provide the Services. With your consent (opt-in at checkout or by email), we may photograph completed work and display it in our portfolio, on social media, and in marketing materials. You may revoke marketing consent at any time; this does not affect uses already made.

5.3 Refusal of Orders. We may refuse any order that we believe may infringe intellectual property, is unlawful, or conflicts with our brand standards.

5.4 DMCA Policy. If you believe content on our Services infringes your copyright, see Part C — Copyright/DMCA Policy below for how to submit a notice.

6. Turnaround, Shipping, and Delivery

6.1 Estimated Turnaround. Turnaround estimates are provided at order placement and begin after final approval and receipt of payment and materials. Estimates are not guarantees. Rush options may be available for a fee.

6.2 Shipping; Risk of Loss. Title and risk of loss pass to you upon our delivery of goods to the carrier (FOB origin). We are not responsible for delays, loss, or damage in transit. Shipping insurance and signature confirmation are available and recommended.

6.3 Delivery Issues. If a shipment is lost or damaged, we will assist in filing a claim with the carrier. Carrier decisions are final. Please notify us of non-delivery or damage within 5 business days of the carrier’s delivery scan or expected delivery date.

6.4 Processing Time.

6.4.1 Custom production time: Average custom production is 21 days business day, Monday through Saturday.

6.4.2 Shipping transit time: 3-5 business days via USPS, per standard USPS Ground Advantage timelines.

7. Inspection, Returns, and Remakes

7.1 Custom Nature. Most orders are custom and non-returnable. Inspect items promptly upon delivery.

7.2 Quality Claims. If our workmanship is materially defective (e.g., thread breaks, misplacement beyond stated tolerances), notify us within 7 calendar days of delivery with photos and order number. Our obligation is, at our option, to repair, remake, or refund the affected portion of the order. We may request return of items for evaluation.

7.3 Exclusions. Errors in customer-provided artwork/approvals, normal wear, minor color or placement variance, or issues due to unsuitable garments are not defects.

7.4 Custom vs. Non-Custom goods. Due to the personalized nature of our custom patches and embroidery, we cannot accept returns on custom orders unless there is a manufacturing defect. Blank apparel and non-custom accessories may be returned within 7 calendar days.

8. Acceptable Use

You agree not to: (a) use the Services for unlawful, harmful, or abusive purposes; (b) interfere with the security or operation of the Services; (c) reverse engineer or scrape the Services; or (d) submit malware or illegal content.

9. Third-Party Services

We may link to or use third-party services (e.g., payment processors, shippers, analytics). Those services are governed by their own terms and privacy policies. We are not responsible for third-party acts or omissions.

10. Disclaimers; Limitation of Liability

10.1 Disclaimers. EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTHREADABLE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOSS OF DATA; OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE AMOUNTS YOU PAID TO INTHREADABLE FOR THE ORDER GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT.

10.3 Essential Basis. The limitations in this Section are fundamental elements of the bargain between you and us.

11. Indemnity

You agree to defend, indemnify, and hold harmless inThreadable and its owners, managers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your materials; (b) your breach of these Terms; or (c) your misuse of the Services or products.

12. Governing Law; Dispute Resolution; Class-Action Waiver

12.1 Governing Law. These Terms are governed by the laws of the State of Texas, without regard to conflicts of laws principles. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of the arbitration agreement below.

12.2 Informal Resolution. Before filing a claim, the complaining party must send a written notice (email is sufficient) describing the dispute and proposed resolution. The parties will attempt to resolve the dispute within 30 days after the notice is sent.

12.3 Binding Arbitration. Except for small-claims matters and claims for injunctive relief, any dispute arising out of or relating to these Terms or the Services will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place by video/teleconference or in Travis County, Texas, unless we agree otherwise.

12.4 Class-Action Waiver. Claims must be brought in an individual capacity, not as a plaintiff or class member in any purported class or representative action, and the arbitrator may not consolidate claims of more than one person.

12.5 Injunctive Relief. Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction in Texas to protect its intellectual property or confidential information.

12.6 Time Limit. Any claim must be filed within one (1) year after it arose or be permanently barred.

12.7 Severability. If any part of this Section 12 is found unenforceable, the remaining portions will remain in effect, and any unenforceable portion will be severed to the minimum extent necessary.

13. Changes to the Services or Terms

We may modify the Services and these Terms at any time. Changes are effective when posted with an updated “Effective date”. Your continued use after changes are posted constitutes acceptance.

14. Miscellaneous

These Terms constitute the entire agreement between you and inThreadable regarding the Services. If any provision is held invalid, it will be limited or eliminated to the minimum extent necessary; the remaining provisions remain in full force. We may assign these Terms without restriction; you may not assign without our prior written consent. No waiver is effective unless in writing.

PART B — PRIVACY POLICY (U.S.)

1. Scope

This Privacy Policy explains how inThreadable collects, uses, discloses, and protects personal information in connection with our website, orders, and customer support. This Policy applies to U.S. visitors and customers. If we ever target or sell to residents outside the U.S., we will provide additional region-specific notices as required by law.

2. Personal Information We Collect

We collect the following categories of personal information:

  • Identifiers (name, email, phone, billing and shipping addresses).

  • Commercial information (order history, product preferences, communications with us).

  • Payment information (tokenized by our payment processors; we do not store full card numbers).

  • Internet or device information (IP address, device/browser type, pages viewed, and interactions via cookies, pixels, or similar technologies).

  • User content (artwork, logos, instructions, reviews, messages to support).

  • Sensitive information: we do not intentionally collect sensitive personal data (e.g., precise geolocation, government IDs, financial account logins, health data). If you choose to provide such data, we will process it only as necessary to provide the Services and as permitted by law.

3. Sources of Information

  • Directly from you (site forms, checkout, email, phone).

  • Automatically from your device (cookies, pixels, and similar technologies).

  • From service providers (e.g., payment processors, shipping carriers, analytics providers).

4. How We Use Information

  • Provide and improve the Services; process and fulfill orders; provide customer support.

  • Communicate about orders, updates, and marketing (you can opt out of marketing at any time).

  • Personalize content and measure website performance.

  • Detect, prevent, and investigate security incidents, fraud, or illegal activity.

  • Comply with legal obligations and enforce our Terms.

5. Cookies, Analytics & Advertising Choices

We use cookies and similar technologies to operate the site, understand usage, and (in limited cases) tailor ads. You can manage cookies via your browser settings. If we engage in targeted advertising or “sale”/”sharing” of personal data as defined by applicable state laws, we will provide a “Do Not Sell or Share My Personal Information” link and honor Global Privacy Control (GPC) signals. You may also email us to opt out.

6. When We Share Information

We share personal information with:

  • Service providers who process data on our behalf (e.g., hosting, payment processing, shipping, analytics, customer support). These providers are bound by contract to use data only to perform services for us and to maintain appropriate safeguards.

  • Business transfers (merger, acquisition, financing, or sale of assets).

  • Legal compliance (to comply with law, enforce our terms, or protect rights, safety, or property).
    We do not sell personal information for money. We do not knowingly allow third parties to collect personal information from our site for their own marketing without your consent.

7. Your Privacy Rights (U.S. State Laws — Including Texas)

Depending on where you live, you may have rights to access, correct, delete, and obtain a portable copy of certain personal information. You may also have the right to opt out of: (i) targeted advertising; (ii) sale/share of personal data; and (iii) profiling for decisions that produce legal or similarly significant effects.

  • How to submit a request: email privacy@in-threadable.com with the subject line “Privacy Request,” or use the link provided in the footer of our website. We will verify your request, which may require confirming information associated with your account or order.

  • Authorized agents: You may designate an authorized agent to submit requests on your behalf where permitted by law.

  • Appeals: If we deny your request, you may appeal by emailing privacy@in-threadable.com within 45 days of our decision. If your appeal is denied, you may contact your state attorney general.

  • Texas notice: If the Texas Data Privacy and Security Act (TDPSA) applies to us, we will honor universal opt-out mechanisms (e.g., GPC) and, if applicable, provide a dedicated opt-out link on our homepage.

8. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, and secure hosting). No method of transmission or storage is 100% secure.

10. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill orders, comply with legal obligations (including tax and accounting), resolve disputes, and enforce our agreements. When no longer needed, we will delete or de-identify information consistent with our retention schedules and applicable law.

11. International Transfers

If personal information is transferred outside your state or country, we will take steps designed to ensure an appropriate level of protection consistent with applicable law.

12. Changes to This Policy

We may update this Policy from time to time. The “Effective date” at the top will indicate when it was last revised. Material changes will be highlighted on our website.

13. Contact Us

For questions about this Policy or our privacy practices, contact privacy@in-threadable.com or contact@in-threadable.com.

PART C — COPYRIGHT / DMCA POLICY

inThreadable respects intellectual property rights. Under the U.S. Digital Millennium Copyright Act (DMCA), online service providers who promptly remove or disable access to material alleged to infringe a copyright may benefit from certain safe-harbor protections if they designate an agent and follow the notice-and-takedown procedures.

1. Designated Agent for DMCA Notices

Copyright Agent: Copyright Compliance Department
Email: contact@in-threadable.com
Mailing Address: 91-1038 Huaulaula Loop, Ewa Beach, HI 96706, USA

We will also list our designated agent in the U.S. Copyright Office’s DMCA Designated Agent Directory. Do not send non-copyright inquiries to this address.

2. Submitting a Takedown Notice

If you are a copyright owner (or authorized to act on one’s behalf) and believe materials on our Services infringe your copyright, please send a written notice that includes:

  1. Your physical or electronic signature;

  2. Identification of the copyrighted work claimed to have been infringed;

  3. Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;

  4. Your contact information (name, mailing address, telephone, and email);

  5. A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and

  6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

3. Counter-Notification

If you believe that your material was removed or disabled by mistake or misidentification, you may send a counter-notification that includes:

  1. Your physical or electronic signature;

  2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;

  3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and

  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, and that you will accept service of process from the person who provided the original notification or an agent of that person.

Upon receipt of a valid counter-notification, we may restore the material at our discretion in accordance with the DMCA.

PART D — STATE NOTICES & DISCLOSURES

  • Texas (TDPSA). If TDPSA applies, we will provide a clear and conspicuous link labeled “Texas Privacy Rights” on our homepage to facilitate opt-out choices, and we will honor consumer rights and universal opt-out signals as required by law.

  • California. If our activities ever constitute the “sale” or “sharing” of personal information under California law, we will provide the required notices, a “Do Not Sell or Share My Personal Information” link, and a mechanism to limit the use of sensitive personal information.

PART E — NOT LEGAL ADVICE

These Terms and this Policy are intended as general information and our current standard terms for customers. They are not legal advice to any party. We recommend that you consult your own attorney regarding your specific obligations and requirements.