Shipping Policy — inThreadable, LLC

Last updated: 2026-07-26

Because our products are custom-made to order, your total delivery time has two separate parts: production time + shipping time. Please read both when planning around a deadline. This Shipping Policy is incorporated into our Terms of Service.

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1. Your timeline has two parts

Total delivery time = production time + shipping time. Your order is not "late" until both parts have elapsed. A standard custom order takes approximately 4–5 weeks from proof approval to delivery.

2. Production time (before your order ships)

Custom orders are made to order. Standard production is approximately 15 business days, measured from the moment you approve your digital proof — not from when you place the order. Complex orders, large quantities, and multiple design revisions can extend this.

We do not currently offer a rush or expedited production lane. If you have a firm in-hands deadline, please contact us before ordering so we can confirm feasibility. We cannot guarantee a delivery date for an order placed without confirming your deadline with us first.

3. Shipping time (after your order ships)

Once your order leaves production, standard domestic (U.S.) shipping typically takes 5–7 business days. You will receive a tracking number by email when your order ships.

4. Shipping rates & methods

• Shipping is calculated at checkout based on destination and order weight/size. Standard shipping is $8.00, and is free on orders of $70.00 and up.
• We ship within the United States via USPS and UPS.

5. Military addresses (APO/FPO/DPO)

We proudly serve military customers and ship to APO, FPO, and DPO addresses. Military mail is handled through the USPS and the military postal system; delivery times to APO/FPO/DPO addresses can be significantly longer than standard domestic shipping and are outside our control once the package enters the military mail stream. Please enter military addresses in the correct USPS format (using the APO/FPO/DPO "city," the AA/AE/AP "state," and the ZIP). APO/FPO/DPO shipments are carried by USPS.

6. P.O. boxes

We can ship to P.O. boxes via USPS. If your selected shipping method cannot deliver to a P.O. box, please provide a street address.

7. International shipping

We ship internationally by request. International rates are not currently offered at checkout — contact us with your address and quantity before you order and we will quote the carrier and cost. International delivery times vary and can be extended by customs processing. The customer is responsible for all duties, taxes, tariffs, and customs fees assessed by the destination country; these are not included in our prices or shipping charges and are collected by the carrier or customs authority. Customs delays are outside our control.

8. Order tracking

A tracking link is emailed to you when your order ships. If you haven't received tracking within a few business days of your expected ship date, please contact us and we'll look into it.

9. Production & processing delays

Production timelines are good-faith estimates, not guarantees (see Terms of Service, Section 9). Complex artwork, revision rounds, material availability, and high-volume periods can extend production. We'll keep you informed if your order needs more time than estimated.

10. Carrier delays, weather & customs

Once your order is in the carrier's hands, delivery timing is controlled by the carrier. We are not responsible for delays caused by the carrier, weather, natural events, or customs holds, but we will help you trace and follow up on a delayed package.

11. Risk of loss

Title and risk of loss pass to you when we deliver your order to the carrier. From that point, the shipment is in the carrier's custody. We will assist with lost- or damaged-package claims as described below and under our Refund & Return Policy.

12. Address accuracy & reshipment

Please double-check your shipping address at checkout — we ship to the address you provide. If a package is returned to us or misdelivered because of an incorrect or incomplete address supplied by the customer, reshipment may incur additional shipping charges. We are not responsible for orders delivered to an incorrect address provided by the customer.

13. Lost or damaged shipments

If your order is lost in transit or arrives damaged, please contact us within 14 days of the expected or actual delivery date with your order number and, for damage, clear photos. We will work with you and the carrier to resolve it, and transit damage is covered under our Make-It-Right / Satisfaction Guarantee. See our Refund & Return Policy.

14. Contact

inThreadable, LLC · 16513 Millenium Park Place, Prosper, TX 75078 · contact@in-threadable.com · (469) 296-8456