Terms of service

Terms of Service — inThreadable, LLCLast updated: 2026-07-26
Welcome to inThreadable. These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "customer") and inThreadable, LLC ("inThreadable," "we," "us," or "our") governing your access to and use of in-threadable.com (the "Site") and your purchase of any products or services from us.
Please read these Terms carefully. Section 12 (Warranty Disclaimer), Section 13 (Limitation of Liability), and Section 15 (Governing Law & Dispute Resolution) contain provisions that limit our liability and affect your legal rights.
1. Acceptance of these TermsBy accessing or using the Site, submitting artwork, requesting a quote, placing an order, or approving a digital proof, you acknowledge that you have read, understood, and agree to be bound by these Terms and by all policies incorporated by reference (including our Privacy Policy, Refund & Return Policy, and Shipping Policy). If you do not agree, do not use the Site or place an order.
If you are entering into these Terms on behalf of a company, organization, unit, or other entity (for example, a B2B or corporate order), you represent that you have authority to bind that entity, and "you" refers to that entity.
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order.
2. About usinThreadable, LLC is a Texas limited liability company based in Prosper, Texas. We produce custom embroidery and related goods — embroidered patches, PVC patches, twill and chenille patches, challenge coins, hats and caps, name tapes, and apparel — serving military, corporate, sports, and B2B customers. We also operate the "Suzie Q Stitch" shop on Etsy; these Terms govern purchases made through our Site, and Etsy purchases are additionally subject to Etsy's own policies.
Contact: contact@in-threadable.com · 16513 Millenium Park Place, Prosper, TX 75078 · (469) 296-8456.
3. Custom, made-to-order products & proof approvalMost of what we make is custom, produced to your specifications after you order. Our process works as follows:
You place an order or accept a quote and submit your artwork, text, and specifications.
We prepare a digital proof showing your product as we intend to produce it.

You review and approve the digital proof. You are solely responsible for reviewing spelling, wording, artwork, colors, sizing, placement, and quantity on the proof.

Your approval of the digital proof authorizes production exactly as shown, begins your production timeline, and makes the sale final (subject to our Refund & Return Policy).
Because production is committed to materials and machine time upon proof approval, changes or cancellations after approval generally cannot be accommodated. Errors you approve on the proof (for example, a misspelling in text you supplied) are not our responsibility. If we make an error relative to the approved proof, our Refund & Return Policy governs the remedy.
4. Ordering & order acceptanceYour submission of an order or approval of a proof is an offer to purchase. No order is binding on us until we accept it (for example, by confirming the order and/or beginning production). We reserve the right, in our sole discretion, to refuse, limit, cancel, or decline to produce any order — including for the following reasons — and to refund amounts you have paid for a declined order:
Suspected fraud, unauthorized, or unlawful transactions;
Artwork or content we reasonably believe to be infringing, unlawful, offensive, hateful, or otherwise objectionable (see Section 7);
Errors in pricing, product descriptions, or availability (see Section 6);
Quantities that exceed our production capacity or ordering limits; or
Any other reason permitted by law.
5. Quotes & deposits (B2B and bulk orders)We provide written quotes for bulk, B2B, and corporate orders. Unless stated otherwise on the quote, a quote is valid for 30 days from its date and is subject to change or withdrawal after that period.
We may require a deposit (for example, 50% of the order total) before production begins, with the balance due before shipment. We are not obligated to ship, and risk-of-loss and delivery timelines do not begin, until payment terms are satisfied.
Deposits may be applied to non-refundable setup, digitizing, and materials costs already incurred if an order is cancelled after production begins. See our Refund & Return Policy.
6. Pricing, payment & taxesPrices are stated in U.S. dollars (USD) and are subject to change without notice; the price in effect when we accept your order applies.
We accept payment through Shopify Payments (major credit and debit cards) and any other methods shown at checkout. Payment is due at checkout, or per the terms of your quote.
You authorize us to charge your selected payment method for the total shown, including product charges, applicable shipping, and taxes.

We collect sales tax where required, including in Texas, and in other jurisdictions where we have a tax obligation. The applicable tax is calculated and shown at checkout.

Pricing errors: despite our efforts, products may occasionally be mispriced or misdescribed. If a product's correct price is higher than the price shown, we may, at our discretion, contact you for instructions before shipping or cancel the order and notify you. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
7. Customer-supplied artwork — your warranty, indemnity & our right to refuseWhen you submit artwork, logos, insignia, text, images, or other designs ("Customer Content"), you represent and warrant that:
You own, or have obtained all rights, licenses, and permissions necessary to use, reproduce, and authorize us to reproduce the Customer Content on the products you order; and
The Customer Content does not infringe or violate any third party's trademark, copyright, patent, trade secret, right of publicity, privacy, or other rights, and does not violate any law.
You agree to indemnify, defend, and hold harmless inThreadable, its owners, members, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Customer Content you supply, including any claim that it infringes or misappropriates the rights of a third party.
We are not obligated to verify that you hold the rights to Customer Content, and we may — but are not required to — decline to produce any design we believe, in our sole discretion, may be infringing, counterfeit, unlawful, offensive, or otherwise objectionable. This includes restricted insignia and marks (for example, certain military, government, or licensed emblems) that you are not authorized to reproduce.
8. Our intellectual propertyAll content on the Site and created by us — including our name, logos, trademarks, product designs, digitized embroidery files, mock-ups, proofs, templates, photographs, graphics, text, and the arrangement of the foregoing (collectively, "our IP") — is owned by inThreadable or its licensors and is protected by law. Except for the Customer Content you provide, you receive no ownership of any digitizing file, template, artwork, or design we create in the course of producing your order. You may not copy, reproduce, resell, or create derivative works from our IP without our prior written permission. You retain your rights in your own Customer Content.
9. Production, turnaround & shipping
Turnaround estimates are good-faith estimates, not guarantees. Standard production is approximately 15 business days after proof approval, plus approximately 5–7 business days for shipping. Complex orders, large quantities, and multiple revisions may extend these times.

We do not currently offer rush or expedited production. If you have a firm in-hands deadline, contact us before ordering so we can confirm feasibility. See our Shipping Policy.

Risk of loss and title to products pass to you when we deliver the products to the carrier. See our Shipping Policy.
10. Returns & refundsCustom, personalized, and made-to-order items are final sale except as provided in our Make-It-Right / Satisfaction Guarantee. Our full Refund & Return Policy is incorporated into and made part of these Terms.
11. Product & color variationCustom manufacturing and embroidery involve inherent, minor variation. Thread colors, fabric shades, stitch density, dye lots, coin finishes, and the appearance of colors on your screen versus the finished product may differ slightly. Reasonable variation is normal and is not a defect. We match your approved proof as closely as production allows. Material deviations from the approved proof are addressed under our Refund & Return Policy.
12. Warranty disclaimerWe stand behind our workmanship as described in our Make-It-Right / Satisfaction Guarantee. EXCEPT AS EXPRESSLY STATED IN THAT GUARANTEE, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Site will be uninterrupted, secure, or error-free.
13. Limitation of liabilityTO THE FULLEST EXTENT PERMITTED BY LAW, inThreadable's TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO AN ORDER, A PRODUCT, THE SITE, OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO inThreadable FOR THE ORDER GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL inThreadable BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, OR MISSED DEADLINES OR EVENTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow certain of these limitations, so some may not apply to you.
14. IndemnificationYou agree to indemnify, defend, and hold harmless inThreadable and its owners, members, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content (as further described in Section 7); (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; or (d) your misuse of the Site or products.
15. Governing law & dispute resolutionThese Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles, and by applicable U.S. federal law.
The state and federal courts located in Collin County, Texas have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Site, or your purchases, and you consent to the personal jurisdiction and venue of those courts.
Before filing any claim, you agree to first contact us at contact@in-threadable.com with a written description of the dispute and to allow us 30 days to work with you toward an informal resolution.
16. User conduct & accountsIf the Site offers customer accounts, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree not to use the Site for any unlawful purpose, not to interfere with its operation or security, and not to submit content that violates Section 7. We may suspend or terminate access for violations.
17. PrivacyYour use of the Site and our handling of your personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.
18. Third-party services & linksThe Site relies on third-party services (for example, Shopify as our platform and payment processor and our shipping carriers) and may link to third-party websites. We are not responsible for the content, policies, or practices of any third party. Your dealings with third parties are governed by their terms.
19. Changes to these TermsWe may update these Terms from time to time. The "Last updated" date reflects the current version. Changes are effective when posted, and your continued use of the Site or placement of an order after an update constitutes acceptance of the revised Terms. Material changes will not apply retroactively to orders already accepted.
20. SeverabilityIf any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
21. No waiverOur failure to enforce any provision of these Terms is not a waiver of our right to do so later.
22. AssignmentYou may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
23. Entire agreementThese Terms, together with the Privacy Policy, Refund & Return Policy, Shipping Policy, and any quote or order confirmation, constitute the entire agreement between you and inThreadable regarding the Site and your purchases, and supersede any prior agreements or understandings on the subject.
24. ContactinThreadable, LLC · Prosper, Texas · contact@in-threadable.com · (469) 296-8456